Case managers in hospitals and treatment facilities play a very important role. They serve as the liaison between the patient and the doctor, ensuring that the former will receive quality and timely care from the specialists who can deliver their needs. Case managers are also responsible for admitting patients and delegating their care under physicians.
Besides all that, case managers have a responsibility to see to the needs of the hospital. For instance, it is their job to make sure that in-patients are staying out of medical necessity. Overstaying patients take up beds and resources that others more in need could have benefited from. This is just one of the ways how case managers can contribute to a hospital’s bottom line.
These roles extend to medical institutions in rural areas. In fact, the presence of a case manager is more than vital in various situations.
Delegating Manpower (Or the Lack Thereof)
One of the challenges of rural hospitals is the smaller population of medical personnel. According to Case Management Innovations, a company that outsources 24/7 case management services, the lack of accessibility is one of the reasons for staff shortages. Case managers help solve this issue by identifying the nearest health service providers that can best attend to the needs of rural patients. They facilitate accurate admissions, which is crucial in rural hospitals since resources, both human and material, are often in short supply in these areas. This also prevents duplications in intervention which wastes limited resources.
Overseeing Follow-ups and Satisfaction of Patient Needs
Case managers are in charge of overseeing and initiating plans for medical procedures, including follow-up consultations. Their goal is always to achieve the desired clinical outcome within an acceptable time frame.
A rural setting amplifies the responsibilities of case managers. This also means they can leave a bigger impact on the quality of care that rural patients receive. Their role bridges the gap between administrative and patient-centered service, and this is what makes them valuable to any rural medical institution.